Why We Fear – and how to dismantle this misunderstood emotion in business and in life
"Fear is so misunderstood that it makes me angry. So I spent 2 years and tried to dismantle this great emotion. Fear makes us stupid; it collapses group intelligence, prohibits explorative behavior and shrinks our personal and professional lives to an absolute minimal. I have a ‘bag' full of unexpected stories and strategies backed with facts and scientific research and findings, that anyone can use in their own life and business to succeed, especially when it is hard and when it counts the most."
Volatile times – and how to benefit from great change
"We have forgotten one thing; when the old rules of business were burnt, all the closed possibilities that were not there during predictable times, are open again. We get to (and it is our responsibility to) create what the future will be like. Never in business have small companies had the opportunity to fight with giants. Never before have we had the opportunity to go global, basically from our own sofa. There are unprecedented possibilities to big corporations too. They finally get to use their muscles to try out something new, to change and to face the next era of experience and people driven business."
Imagined vs. true limitations
"I have had an opportunity to work with one of the most original authors in Finland. Actually I know many original authors, but now I am talking about Miika Nousiainen, the author of the novel Hallonbåtsflyktingen. There is a character in one of his books that has come up with mathematical formula that proves that nothing is worthwhile, because the expected benefit is no better that choosing nothing at all. Even though I believe that this is true (try for yourself, do something unconventional and new, and see the first results), I want to challenge this thinking with every bone in my body. Yes it is true, that we still don’t have the statistics, best practices, history and certainly not the critics to back up our idea, it does not prove that it is impossible. We fall pray to a thinking that everything has been done already, or if it hasn´t been done, than it must be impossible. But there is a huge space yet to be discovered; full of ideas, resources and opportunities in between our imagined and true limitations, both personally and in the business world. I have been ‘unearthing' since I was 11 years old. And I have never stopped doing it."
Future of business is made of CX, EX and GPT
"I am a big fan of customer experience design. That is exactly what we do at ‘+1 Agency’, the company that I co-founded. Everything we do begins with the main character, the customer. But I´m also a big fan of employee experience. We´ve noticed that most of the time, it is impossible to deliver outstanding customer experience, if employee experience is more like Zappos and less like Mordor. Employee experience is based on the company culture. And it takes a hell of a strategy to surpass that. As an entrepreneur and company coach, I have built and crafted company cultures and strategies the way, that there is a real pull effect and a real chance of beating the competition. But at the same time, the third massive force GPT (general purpose technology) is shaping everything we do in business. Not just with customers, but also with employees and networks around us. This is the new renaissance when technology is not malleable only for guys who are deep into tech. Now creatives can have their way, and this possibility is beginning to change companies. Those who get it first, will reap the biggest rewards and those who hesitate too long will perish"
Conventional is for dead people
"We have enough time to be over conservative and still when we are dead. You can ask this from people who are in the last stretch of their lives. Even if it is a cliché, they really do not regret the things they have done, but the things they did not do. All the opportunities they missed, all the original thoughts they kept to themselves, all the risks they did not take and all the life they chose not to live. To avoid the self-help discourse, I have been interested in what the individual people and companies do in order to push boundaries, find new territories and doing something unconventional. This is the best time in human history to apply new strategies like radical experimentation, intuition based projects, artistic approaches and really going beta."